Terms of Service

These Terms of Service (the "Terms") govern access to and use of the online service Captain Crews (the "Service"), published by Assistance Nautic Ltd, a company incorporated under the laws of Mauritius and registered under number BRN C18153647, with its registered office at Avenue Shebeck, Albion 91001, Mauritius (the "Publisher").

The Service is available at https://captaincrews.com and through the Captain Crews mobile app available on the Google Play Store.

• Service: the Captain Crews software platform, including the website, the mobile app, and all associated features (fleet management, workshop tracking, time tracking, leave, invoices, AI assistant, etc.).
• Customer: the individual or legal entity that has subscribed to the Service for its own account or that of its organization (the "Tenant").
• User: any person accessing the Service through a personal account linked to a Tenant (administrator, employee, owner, captain, end client).
• Tenant: the Customer's dedicated and isolated workspace within the Service, containing its business data (boats, employees, work orders, etc.).
• Subscription: the monthly or annual contractual commitment entered into by the Customer.

Accessing and using the Service implies full and unreserved acceptance of these Terms. This acceptance is established:

• By creating an account on the Service.
• And/or upon a User's first sign-in, via the dedicated acceptance checkbox.

The Terms are enforceable against anyone accessing the Service, whether a direct Customer or a User linked to a Tenant.

Captain Crews is a management application designed for marine industry professionals. In particular, it enables:

• Boat fleet management (boat sheets, engines, documents, photos, maintenance tracking).
• Technical work order tracking (scheduling, assignment, history).
• Employee time tracking (working hours, travel, paid and sick leave).
• Supplier invoice management (import, automatic OCR, filing).
• A conversational assistant powered by artificial intelligence (text and voice).
• Multi-tenant deployment isolated and secured per company.

The Publisher reserves the right to modify, enhance, or remove certain features of the Service, subject to reasonable notice.

The Customer is responsible for creating User accounts within its Tenant, assigning the appropriate roles and permissions, and keeping credentials confidential.

The User undertakes to:

• Provide accurate and up-to-date information when registering.
• Keep their password confidential and enable two-factor authentication (2FA) where available for their role.
• Immediately notify the Publisher of any suspected compromise of their account (info@captaincrews.com).

The Publisher shall not be held liable for the consequences of unauthorized use of a User account whose login or password has been disclosed through negligence.

6.1. Free trial

Every new Customer receives a free sixty (60) day trial period starting from the creation of their Tenant. During this period, the Service is accessible without functional limitation.

6.2. Subscribing to the Subscription

At the end of the trial period, the Customer must take out a paid Subscription to retain access to the Service's data and features. Subscription is made through the payment method provided at registration. Failing subscription within seven (7) days after the end of the trial, the Tenant is set to read-only, then suspended, then deleted upon expiry of the retention periods set out in the Privacy Policy.

6.3. Subscription terms

Several plans are offered depending on the Customer's type of activity and the number of Users. The current prices are published at https://captaincrews.com and may change under the conditions set out in article 14.

• Prices are stated exclusive of tax, unless otherwise indicated.
• Billing is monthly or annual, depending on the Customer's choice at subscription.
• Payment is made by bank card, bank transfer, or any other payment method accepted by the Publisher.
• In the event of non-payment when due, the Publisher reserves the right to suspend access to the Service after seven (7) days' notice sent to the Customer by email.

The Customer undertakes to:

• Use the Service in compliance with applicable laws and regulations, particularly regarding personal data protection, labor law, and taxation.
• Not attempt to circumvent the Service's security mechanisms, carry out reverse engineering, or access data other than that of its own Tenant.
• Not use the Service for unlawful or fraudulent purposes or in a way that infringes the rights of third parties.
• Ensure the accuracy of the data entered and respect the rights of the individuals concerned (employees, owners, end clients).

Any material breach may result in the immediate suspension or termination of the account by the Publisher, without notice and without refund.

The Publisher undertakes to:

• Provide a Service available 24/7, outside maintenance periods, with a target availability rate of 99% per month.
• Implement reasonable security measures to protect the data (encryption, backup, strengthened authentication).
• Provide technical support to Customers by email at info@captaincrews.com, with a response within 48 business hours.
• Inform the Customer of any major change or planned interruption of the Service with reasonable notice.

The Publisher shall not be held liable for malfunctions attributable to external causes (failure of the Customer's Internet network, failure of a third-party provider, force majeure, etc.).

All elements making up the Service (interface, source code, logos, visual identity, structural database, documentation) are the exclusive property of the Publisher or its licensors, and are protected by copyright, trademark law, and any other applicable intellectual property right.

Use of the Service grants the Customer a personal, non-exclusive, and non-transferable right to access the features for the duration of the Subscription. No ownership right is transferred to the Customer.

The business data entered by the Customer in its Tenant remains the full and entire property of the Customer. The Customer may at any time export its data and request its deletion, under the conditions set out in the Privacy Policy.

The processing of personal data as part of the Service is governed by the Privacy Policy, which complies with the General Data Protection Regulation (GDPR) and the Mauritian Data Protection Act 2017.

The Publisher undertakes to preserve the confidentiality of the information provided by the Customer in connection with the Service. A Tenant's business data is accessible only to the Users of that Tenant and to the Publisher's strictly authorized technical administrators, in accordance with the principle of least privilege.

The Publisher uses its best efforts to provide a reliable Service. However:

• The Publisher does not guarantee the complete absence of interruptions or errors in the Service.
• The Publisher shall not be held liable for indirect consequences or intangible damages (loss of revenue, loss of customers, loss of business opportunity, etc.).
• The Publisher's total liability, for all events combined over a period of 12 consecutive months, is capped at the amount actually paid by the Customer under the Subscription over that same period.

This limitation does not apply in the event of gross negligence, willful misconduct, or breach of an essential obligation attributable to the Publisher, to the extent permitted by Mauritian law.

The Publisher may amend these Terms at any time to adapt them to changes in the Service, legislation, or best practices. Any material amendment will be notified to the Customer by email at least thirty (30) days before it takes effect.

If the Customer refuses the new Terms, it may terminate its Subscription without penalty before the effective date of the amendments. After this period, continued use of the Service constitutes acceptance.

15.1. By the Customer

The Customer may terminate its Subscription at any time, from within the Service interface or by email at info@captaincrews.com. Termination takes effect at the end of the current subscription period (month or year depending on the chosen plan). No prorated refund is granted.

15.2. By the Publisher

The Publisher may terminate the Service in the event of:

• A material breach by the Customer of its obligations (non-payment, fraudulent use, breach of the Terms).
• A strategic decision to discontinue the Service, with a minimum of sixty (60) days' notice sent to all Customers by email, and the ability to export data during that period.

15.3. Consequences of termination

Following termination, the Publisher retains the Customer's business data for thirty (30) days to allow for possible reactivation. Beyond that, the data is permanently deleted, subject to legal retention obligations.

• No assignment: the Customer may not assign its Subscription to a third party without the Publisher's written consent.
• Entire agreement: these Terms, together with the Privacy Policy, constitute the entire agreement between the parties.
• Notices: any notice is validly sent to info@captaincrews.com for the Publisher and to the account's primary email address for the Customer.
• Partial invalidity: if any provision is held invalid, the others remain applicable.

These Terms are governed by Mauritian law. Any dispute relating to their interpretation or performance shall be subject to the exclusive jurisdiction of the courts of Port Louis, Mauritius, unless a mandatory provision of the law applicable to the Customer states otherwise.

For any questions regarding these Terms:

Assistance Nautic Ltd
Avenue Shebeck, Albion 91001, Mauritius
BRN: C18153647
Email: info@captaincrews.com